Payment Terms

01Quotes

Every project is quoted individually based on the property, the areas to be scanned, the deliverables you need, and your schedule. We typically deliver quotes within 24 hours of receiving the details we need.

• Quotes are valid for 30 days from the date issued unless the quote states otherwise.
• Prices are based on the information you provide. If site conditions differ materially, such as a larger area, heavy clutter, restricted access, or additional visits, we will tell you and may adjust the price to reflect the additional time and labor.
• Added areas, deliverables, or detail beyond the quoted scope are quoted separately before we proceed.

02Promotions & Discounts

From time to time we offer promotions, such as a discount for booking online through hos-scans.com. Promotions apply as stated on our website at the time you book and will be shown on your quote or invoice.

03Deposits & Invoicing

Unless your quote states otherwise:

• A deposit, typically 50% of the project total, may be required to schedule field work. The required deposit, if any, is shown on your quote.
• The remaining balance is invoiced when your deliverables are ready and is due on delivery of the digital files, or by the due date shown on your invoice.
• Larger or multi-phase projects may be invoiced in stages as described on your quote.
• Invoices are sent by email. Accepted payment methods are listed on your invoice.

04Expedited Delivery

Standard delivery is typically 5 to 10 business days after the site visit. Expedited delivery, typically within 24 to 72 hours, may be available depending on project size and our schedule, and may carry an additional charge shown on your quote.

05Late Payments

Invoices not paid within the agreed terms may be subject to a late fee of 1.5% per month, or the maximum permitted by Texas law if lower, unless your quote or agreement states otherwise. We will always contact you before taking further action.

We may pause work, hold delivery of remaining files, or decline new bookings while an account is past due.

06Cancellations & Rescheduling

Plans change. We ask for at least 24 hours' notice to cancel or reschedule a site visit.

• Cancellations made less than 24 hours before a scheduled site visit may be subject to a cancellation fee, typically 15% of the project total or a minimum trip charge, unless your quote states otherwise.
• If our crew arrives at the scheduled time and cannot access the site, for example because of locked gates, security issues, or tenant refusal, a trip charge may apply and the visit will be rescheduled.
• If a project is cancelled after field work has started, work completed up to that point may be invoiced as described on your quote.

07Corrections & Changes

If you find an error in our work within the quoted scope, we will correct it at no charge. Requests that go beyond the original scope, such as additional areas, added detail, new deliverable formats, or documenting conditions that changed after the scan, are quoted before we start so you always know the cost first.

08Ownership on Payment

Deliverables become yours to use for your business purposes once your project is paid in full, as described in our Terms of Service. Until then, they remain the property of Hos-Scans, and we may hold remaining files until the balance is paid.

09Taxes

Prices are shown before applicable taxes. Any sales or use tax that applies to your project under Texas law will be shown on your invoice. If your organization is tax-exempt, please send us your exemption certificate before invoicing.

10Billing Questions & Disputes

If something on an invoice doesn't look right, contact us before the due date and we will review it with you. Email info@hos-scans.com, call or text 945-276-9626, or write to Hos-Scans, 18383 Preston Road #202, Dallas, TX 75252. Our office hours are Monday through Friday, 9am to 5pm Central.